SEAN CRESSY PHYSIOTHERAPY

Introduction

1. Any capitalised terms have the meanings ascribed to them in the Terms.

2. This is the Privacy Policy applicable to your personal information by Sean Cressy Physiotherapy (SCP) through its website, www.cressyphysio.co.za (Website).

3. SCP respects privacy rights and complies with all laws in respect of the handling of all personal information, including collection, use, storage, sharing and disposal.

4. This Privacy Policy aims to help you understand how SCP handles personal information when you use the Website.

5. This Privacy Policy does not apply to any third party websites which may be accessible through links on the Website. SCP makes no representations or warranties about the privacy practices of any third party and does not accept any responsibility for the privacy practices of, or content displayed on, third party websites. Third party website providers are responsible for informing you about their own privacy practices.
    

Changes to Privacy Policy

SCP reviews its policies regularly and occasionally may need to change or update them. Any updated versions of this Privacy Policy will be posted on the Website and will be effective from the date of posting. Where practical, and at SCP’s discretion, notice of the change will be displayed on the Website or emailed to you in SCP’s sole discretion. This Privacy Policy was last reviewed and updated on 20 October 2025.
 

What personal information does SCP handle?

1. When used in this Privacy Policy, the term “personal information” has the meaning given to it in the Protection of Personal Information Act, 2013 (POPI). Generally speaking, personal information is any information that can be used to personally identify a natural or juristic person.

2. Personal information that SCP collects, when you use the Website, may include your names, contact details, and any other medical information you provide relating to you for a booking with SCP, which lawfully receives and which may be relevant to the use of the Website. 

3. If the information that SCP collects personally identifies you, SCP will treat it as personal information.
    

How does SCP collect personal information?

1. SCP collects personal information directly from you in the following ways, namely:

   1. when you communicate with SCP via forms, call, whatsapp or email in any way.

2. The Website uses cookies. If you turn off cookies in your internet browser, some functionality of the Website may not be available to you.
    

What if you do not provide personal information requested by SCP or allow SCP to collect personal information?

1. If you do not provide SCP with personal information where SCP requires it, you will not be able to make an appointment booking.
    

For what purposes does SCP handle personal information?

SCP collects personal information and handles it for the following purposes:

1. To schedule, manage, and confirm appointments or consultations.

2. To provide physiotherapy and rehabilitation services tailored to individual needs.

3. To maintain accurate patient records and treatment history.

4. To communicate with patients regarding appointments, treatment updates, or administrative matters.

5. To respond to enquiries submitted via phone, email, or the website contact form.

6. To process payments and manage billing or insurance claims (if/where applicable).

7. To comply with legal and professional record-keeping requirements.

8. To improve our services and ensure a high standard of patient care.

9. To send practice updates, health tips, or service information, where consent has been provided.

10. To analyse website performance and user behaviour (via analytics tools) to enhance user experience.
     

Who does SCP disclose personal information to?

1. We only share personal information when necessary to provide our services, meet legal obligations, or protect our patients’ interests. Information may be shared with:

   1. Medical professionals or specialists involved in your care, where referrals or collaboration are required and with your consent.

   2. Administrative and support staff who require access to information to perform their duties (e.g. scheduling, billing, or patient communication).

   3. Third-party service providers that assist in operating the practice (such as IT support, website hosting, or secure data storage), under strict confidentiality agreements.

   4. Payment processors or medical aid providers, for billing or claims purposes, where relevant.

   5. Regulatory or legal authorities, where required by law or professional obligations.

2. We do not sell, rent, or distribute personal information to any third party for marketing or unrelated purposes.
    

Does SCP disclose personal information to anyone outside South Africa?

1. SCP may need to transfer Personal information to, or store it with, third party suppliers and service providers, such as hosting or information technology service providers, located outside of South Africa for some of the purposes listed above.

2. Where personal information is transferred outside of South Africa, your rights will continue to be respected and SCP will take all reasonable steps to ensure transferred personal information is kept secure and receives a similar level of protection as that which it receives in South Africa.
    

Security and data quality

1. SCP may hold personal information in either electronic or hard copy form. In both cases SCP takes reasonable and appropriate steps to ensure that the personal information is protected from misuse and loss and from unauthorised access, modification or disclosure.

2. SCP is committed to providing secure online services. As such, SCP protects the transmission of your personal information, when completing online applications forms, by way of encryption. Access to information on these servers is restricted to authorised personnel only.

3. Personal information is destroyed or de-identified when no longer needed or when SCP is no longer required by law to retain it (whichever is the latter).
    

How can you correct your personal information?

1. You have the right to contact SCP at any time requesting:

   1. confirmation that SCP has your personal information;

   2. access to the records containing the personal information or a description of the personal information that we hold; and

   3. the identity or categories of third parties who have had, or currently have, access to the personal information.

2. When making a request SCP requires adequate proof of identity which may include providing a certified copy of identity / registration documents.

3. Bridgement will try to provide any person entitled to access their personal information with suitable means of accessing information, by for example, posting or emailing it to them.

4. There may be instances where SCP cannot grant access to personal information. For example, if granting access would interfere with the privacy of others or would result in a breach of confidentiality, SCP may need to refuse access. If SCP refuses access, a written reason for refusal will be provided.

5. If any person believes that any personal information that SCP holds about them is inaccurate, irrelevant, outdated, incomplete or misleading, that person may request SCP to correct it. 

6. Bridgement may charge a reasonable fee to cover its administrative and other reasonable costs in providing personal information requested.

Indemnity

1. You must ensure that you are permitted to disclose your information as well as information concerning any other person or entity you disclose to Bridgement.

2. SCP and its employees will not be liable for, and you indemnify and hold SCP harmless against, any loss or harm, direct, indirect or consequential, arising from, or connected to the use of your personal information or the disclosure to SCP of such personal information by you.
    

Changes to personal information

Should any person’s personal information change, please inform SCP and provide SCP with all changes as soon as reasonably possible to enable Bridgement to update the personal information. It is your responsibility to ensure that all personal information is kept up to date as SCP has no way of doing so directly.
 

Contact information

If any person has questions about this Privacy Policy or need to contact SCP in connection with their personal information, they may contact SCP’s Information Officer at sean@cressyphysio.co.za